For the purpose of applicable data protection laws, the Data Controller is Al Hilal Publishing & Marketing Group WLL (hereinafter referred to as HILAL) headquartered in our offices in Building 254 , Road 2007, Block 320, Hoora , Kingdom of Bahrain.
HILAL with the permission of its Chanel Partners may use and share, within, the information you provide and other information held about you for the purposes set out below.
At HILAL we collect different types of information about our users for three main reasons:
1. To provide personalised services unique to individual users.
2. To help us to monitor and improve the services we offer
3. If we have permission from the user, to market services to them.
1. We do our very best to protect your privacy by using security technology appropriately. This means:
2. We will respect your privacy. You should receive marketing emails only from us and, if you agree, from other organisations we have carefully chosen. We will make sure it is clear when you can make these choices, for example, we have boxes you need to tick if you want to receive marketing.
3. We will collect and use individual user details only if we have your permission or we have sensible business reasons for doing so, such as collecting enough information to manage our communications with you.
4. We will be clear in our dealings with you as to what information about you we will collect and how we will use it.
5. We will use personal information only for the purposes for which it was originally collected and we will make sure we delete it securely.
6. Our site is accessible via the internet. This means that people around the world who access our website can see anything you post on the website, for example, comments about an article.
How we use your information
What information do we collect?
We collect information on you:
Certain services that we provide may involve us collecting extra information such as where you are, so the service can be provided as designed.
The minimum information we need is your name, email address and a telephone number. We will ask you more questions for different services. Unless we say otherwise, you have to answer all your contact information.
We may also ask some other, voluntary questions during your contact of us for certain services (for example, professional networks) so we can gain a clearer understanding of who you are. This also allows us to personalise services for you.
After you have contacted us, we may send you emails we think may interest you. At any time you can decide not to receive these emails and will be able to 'unsubscribe'
Use of children's data
We do not knowingly collect or store any personal information about children under the age of 16.
Our use of your personal information
|We may use your personal information to:||How do we use personal information for this purpose?|
|Provide you with services||We will need to use your personal information where this is necessary for us to perform our obligations with you, for example where you have require services from us, and to ensure your requirements are met at all times.|
|Ensure that your requirements are met when you use our services||We may use your personal information to better understand your requirements and preferences, so that we can provide you with a tailored experience.|
|Contact you for research purposes or to tell you about our services||We will need to use your personal information (such as your email address and/or telephone number) to send you information about services that you may be interested in. Please note that we may also share your personal information with other entities in the for this purpose.|
|Diagnose problems with our server or administer our websites||We may need to use personal information, such as your IP address, to diagnose server problems or administer our websites.|
|Analyse user traffic to measure use of our websites and to improve the content of our websites and our services||We may sometimes use your personal information (e.g. your IP address) to measure use of our websites and assess the effectiveness of our site pages, including advertising on our sites. We may also use this personal information to improve the content of our websites and services.|
|Comply with legal requirements and exercise or defend legal claims||We may sometimes need to process personal information to comply with legal requirements to which we are subject (for example, in relation to confirm qualifications ).|
Transfers of personal information
We may use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage Service Providers to provide market research, marketing , advertising, communications, event management, meetings, training, IT services. In the course of providing such services, these Service Providers may have access to your personal information. These third parties are contractually bound only to use personal information to perform the services that we hire them to provide. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal data secure.
We may also disclose your personal information to third parties:
Where we store your data
Security of personal information
We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications.
Certain areas of our websites may be password protected. Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone.
Payments made via our websites are processed in a secure environment using software provided by third party providers.
You have the following rights with respect to the personal information that we hold about you:
Your right to access the information we hold about you
You have the right to ask us whether or not we process your personal data and to request information on the purposes of data processing as well as confirmation on whether we use your personal information for these purposes only.
You can request access to the information we hold about you by contacting us using the contact details set out below. We will endeavour to make our file of your information available to you within 1 month, although occasionally we may not be able to give you access to the personal information we hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety).
Your right to have your information corrected or deleted
You have the right to have your information corrected or deleted. Please send your request to hil[email protected] and we will action it as soon as possible.
Your right to object to us processing your data
You have the right to ask us to stop processing your data, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate objectives we pursue in the course of our business), including the profiling we undertake to send you personalised offers, service recommendations and similar content. You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems.
You also have the right to ask us to stop processing your data for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. We will in any case only send you marketing communications if you have previously agreed to this, but if you change your mind you can easily unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications.
Please note that, if you have consented to receive offers from our partners, our partners are responsible for taking account of your rights, including your right to opt-out of receiving offers from them.
Making a complaint
You have the right to lodge a complaint with the data protection authorities if you believe that we have not complied with applicable data protection laws. You also have a right to claim damages if processing of your personal information violates applicable data protection law.
If you would like access to or a copy of the personal information we hold about you, to request a correction, or have any questions about how we may use it or to make a complaint, please contact the Data Protection Manager at the address shown above. Or, email : [email protected] or:
The Data Protection Officer,
HILAL PUBLISHING & MARKETING GROUP
P.O. Box 1100,
Kingdom of Bahrain